Basis Support

Customer's Challenge ...

Our Basis administrator left us high and dry
Shortage of resources to support all the SAP initiatives
SAP operations cost too much
How can we better manage our SAP systems?
SAP is no longer a strategic focus for our company

Our Solution

Expert SAP Basis Outsourcing, including Maintenance, Support, and On-Call Services delivered by senior Basis consultants from BizTech Solutions.

BizTech-Remote SAP Basis Complete Technical Managed Services for SAP Applications
These cost-effective services provide complete, out-tasked expert technical support of the Client's SAP environment. Support will be provided on a 24 x 7 hour basis via a combination of on-site, remote and on-call services if need be.

Core Deliverables include:
Operational Readiness Assessment documents your current environment and procedures, allowing for customized remote service/operations.
Proactive daily monitoring of systems by Senior Basis consultants at BizTech’s Center of Excellence.
Regular operating system, database and R/3 maintenance including: Backup and Recovery, Notes and Support Packs, CTS, Tuning, and Client Maintenance.
Technical problem handling to ensure that your technical issues are logged, escalated, and resolved in a timely manner.
Customized Operations Reporting of your system performance.
Senior Basis consultants available and on-call 24 x 7 to address your immediate needs.

BizTech-Remote — SAP BASIS SafetyNet Technical Managed Services for SAP Applications
These services provide daily health-check assessments of Client's systems as well as the infrastructure to provide 24 x 7 on-call support should Client have a situation that requires ready access to expert technical support. The service can also provide “back-fill” support should internal personnel go on vacation, training, etc.